I think it's because they get it - it makes sense to do this. I have never had restaurant staff so much as hint any sort of disapproval when I slip them the Groupon late, let alone reject it. I disregard this because I would much rather give the restaurant the opportunity to not honor the discount (I will pay in full including tip, and use the Groupon properly on a return visit) in exchange for uncompromised service. Most, but not all, Groupon deals have fine print prohibiting this by stipulating that the Groupon be disclosed on arrival or while making a reservation. If I'm slipped the bill unexpectedly early, I put down the Groupon with my payment to similarly avoid an extra round trip (and I mention that it's there, not let the server discover it at the POS station). I strive to hand it to the server during the final bus, so that they don't have to print the bill twice. There's quite an easy solution to using a Groupon without compromising your experience: don't disclose that you're using it until you're completely served. I never used groupon for a restaurant, but I can completely see that something like this might happen and understand why you never went back! Almost pointedly so as though to emphasise how unhappy they are with your presence. As though you've broken a social contract by being allowed in through some hack, and the staff will 'serve' you to the absolute letter of the definition and no further. It's an awful experience to be treated this way, as a second class customer. We were summarily ignored for a very long time before our order was collected, and when the food was served it was sort of plonked down with no ceremony or pleasantries. Upon presenting said coupon prior to being seated, we were greeted with a look that I can only describe as 'oh, I see' - promptly seated at the absolutely worst table in the place, and given a 'special menu' with one or two very plain options (think, chicken with vegetables and a plain sauce) in an otherwise very nice-looking restaurant. We were told that dinner would be provided, and given a coupon for the hotel's restaurant. Off topic, but this reminds me very much of being put up in a hotel by the airline Avianca when they oversold a flight I was checking in for, meaning I had to take a different flight the next morning.
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